These Terms and Conditions of Use (“Terms”) govern the registration, access to, and use of the PAYDA application, website, electronic wallet interface, payment services, cash-in, cash-out, bank transfer, remittance, merchant payment, and other related services made available through PAYDA (collectively, the “PAYDA Services”).
PAYDA Services are provided by Bentix Global Solutions Inc. (“PAYDA,” “Company,” “we,” “us,” or “our”), and, where applicable, through regulated financial institutions, payment service providers, banks, remittance and transfer companies, and other authorized partners.
Certain PAYDA Services may be provided through Netbank (A Rural Bank) Inc. (“Netbank”), a bank regulated by the Bangko Sentral ng Pilipinas (“BSP”), through its Banking-as-a-Service (“BaaS”) platform, APIs, payment infrastructure, and core banking system.
By registering for, accessing, or using PAYDA Services, you (“Member,” “User,” “you,” or “your”) acknowledge that you have read, understood, and agreed to these Terms, the PAYDA Privacy Policy, applicable product-specific terms, fee schedules, transaction limits, and other policies made available through PAYDA.
Where applicable, Members may also be required to accept the terms and conditions of Netbank or another regulated financial institution providing the relevant financial product or service.
1.1 These Terms establish the rights, obligations, responsibilities, and limitations applicable to PAYDA and its Members in connection with the use of PAYDA Services.
1.2 PAYDA may provide technology, application, user-interface, transaction-initiation, customer-support, notification, and related platform services.
1.3 Certain financial products and services accessible through PAYDA may be provided by Netbank or another duly authorized financial institution or payment service provider.
1.4 The specific provider and regulatory status applicable to a particular service shall be disclosed through the PAYDA application, product terms, account-opening process, transaction screen, or other appropriate documentation.
1.5 These Terms shall be interpreted consistently with applicable Philippine laws, regulations, BSP issuances, and lawful requirements of competent government authorities.
For purposes of these Terms:
Means the account established by PAYDA for a Member to access PAYDA Services.
Means the mobile application, website, software, API-enabled interface, and related digital channels through which PAYDA Services may be accessed.
Means the digital wallet interface accessible through PAYDA through which a Member may access eligible balances, electronic money, payment services, transfers, and other financial services.
The PAYDA Wallet does not by itself determine the legal nature or issuer of the underlying funds or financial product.
Means an account, wallet, electronic-money account, deposit account, or other financial account maintained with Netbank and made available or accessible through PAYDA, where applicable.
Means electronically stored monetary value that satisfies the applicable definition and regulatory requirements of the BSP.
Where the applicable E-money is issued by Netbank, Netbank is the issuer of such E-money and is ultimately responsible to the applicable E-money holder in accordance with applicable law and the applicable account/product terms.
Means an individual or legal entity whose registration for a particular PAYDA Service has been accepted and who is authorized to use that Service.
Means a business or other entity authorized to accept payments through PAYDA or an applicable payment partner.
Means a bank, electronic money issuer, payment service provider, remittance and transfer company, or other financial institution duly authorized, licensed, registered, or supervised under applicable Philippine law.
Means Netbank (A Rural Bank) Inc., a BSP-regulated bank and, where applicable, the regulated financial institution providing or maintaining the relevant account, E-money, payment, settlement, or other financial service accessible through PAYDA.
Means adding funds or E-money to an eligible PAYDA or Netbank account through an available and authorized funding channel.
Means withdrawing, redeeming, or transferring eligible funds or E-money to an eligible bank account or other permitted withdrawal channel.
Means transferring funds through an applicable banking or payment rail to an eligible recipient account.
Means the transfer of money to an eligible recipient through a remittance or transfer service authorized under applicable law.
Means any payment, cash-in, cash-out, bank transfer, remittance, refund, reversal, adjustment, or other activity performed through PAYDA.
Means passwords, PINs, OTPs, authentication codes, biometric authentication, device credentials, security tokens, and other credentials used to access or authorize PAYDA Services.
Has the meaning provided under Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012.
Has the meaning provided under applicable Philippine financial consumer protection laws and regulations, including Republic Act No. 11765.
Means a day on which the applicable financial institutions and payment systems are operating for normal business, excluding weekends and Philippine public holidays, unless otherwise stated.
3.1 PAYDA operates as a digital platform through which Members may access certain financial products and services.
3.2 Netbank may provide regulated banking infrastructure, accounts, E-money, payment processing, settlement, bank transfers, cash-in, cash-out, and other services through its BaaS platform and core banking system.
3.3 Where a financial product or service is provided by Netbank, the applicable account, E-money, deposit, payment, or other financial product shall be subject to the applicable Netbank terms and conditions in addition to these Terms.
3.4 Where Netbank is the issuer of E-money or the provider of a bank account, Netbank shall remain the relevant regulated financial institution responsible for that product to the extent required by applicable law and regulation.
3.5 PAYDA shall not represent itself as the issuer of Netbank-issued E-money or as the bank maintaining a Netbank account.
3.6 PAYDA may provide the application interface and technology services through which Members interact with Netbank-provided financial services.
3.7 Members acknowledge that certain transactions initiated through PAYDA may be processed through Netbank's core banking system, payment infrastructure, or connected payment rails.
3.8 Where the applicable Netbank agreement and these Terms contain provisions relating to the same Netbank financial product, the mandatory terms of the applicable Netbank agreement shall prevail with respect to that product to the extent of any inconsistency.
3.9 Nothing in these Terms shall transfer or eliminate any regulatory obligation that applicable law assigns to PAYDA, Netbank, or another regulated financial institution.
4.1 To use PAYDA Services, a person must satisfy PAYDA's eligibility and registration requirements.
4.2 PAYDA may require the Member to provide information necessary for account opening, identity verification, KYC, AML/CFT compliance, fraud prevention, transaction monitoring, security, and provision of the requested Services.
4.3 Information submitted by the Member must be accurate, complete, current, and not misleading.
4.4 PAYDA and/or Netbank may request additional information or documents when reasonably necessary to:
4.5 PAYDA or Netbank may refuse, defer, restrict, or terminate an application where permitted by law, including where:
5.1 PAYDA and/or Netbank may conduct customer identification and verification procedures in accordance with applicable Philippine laws, BSP regulations, AMLC requirements, and internal risk-management policies.
5.2 Verification may include:
5.3 Where Netbank provides the applicable account or E-money product, PAYDA may transmit the Member's KYC information and supporting documents to Netbank through authorized systems and APIs.
5.4 The Member authorizes the lawful transmission and processing of information necessary to perform KYC, account opening, transaction processing, AML/CFT controls, fraud prevention, regulatory compliance, and other legitimate purposes described in the PAYDA Privacy Policy and applicable Netbank privacy documentation.
5.5 Failure to complete required verification may result in the restriction or non-availability of certain PAYDA Services.
Subject to eligibility, applicable limits, regulatory requirements, and service availability, PAYDA may provide or facilitate:
Certain Services may be provided directly by PAYDA, by Netbank, or by another regulated partner.
7.1 Where the PAYDA Service provides access to E-money issued by Netbank or another regulated E-money issuer, the E-money shall be issued and maintained in accordance with applicable BSP regulations.
7.2 The issuer of the applicable E-money shall be disclosed to the Member during account opening or through the applicable product documentation.
7.3 Where Netbank is the E-money issuer, Netbank shall be identified as the issuer and shall remain responsible for the applicable E-money obligations to the extent required by law.
7.4 E-money is not a deposit unless the applicable product is expressly a deposit account.
7.5 E-money does not earn interest merely because it is maintained as E-money.
7.6 E-money shall be issued and redeemed in accordance with applicable BSP requirements and the applicable issuer's terms.
7.7 Members may use E-money only for permitted transactions and within applicable limits.
7.8 PAYDA and/or the applicable regulated financial institution may impose limits on:
7.9 Limits may vary depending on account verification, transaction type, risk level, regulatory requirements, and applicable financial institution or payment-system rules.
8.1 Members may fund their PAYDA or applicable Netbank account through the funding methods made available by PAYDA.
8.2 Cash-in transactions are subject to successful authorization and confirmation by the applicable bank, payment service provider, payment rail, or other funding provider.
8.3 A cash-in transaction may remain pending until PAYDA receives final confirmation from the applicable financial institution or payment system.
8.4 PAYDA may reject, reverse, or place a transaction on hold where:
8.5 Members shall not use another person's payment instrument or bank account to fund their account unless expressly permitted by PAYDA and the applicable financial institution.
9.1 Members may request cash-out only through channels supported by PAYDA and the applicable financial institution.
9.2 Where required by PAYDA, Netbank, or applicable law, the destination account must belong to the verified Member.
9.3 A cash-out may be processed immediately, remain pending, fail, be rejected, or be reversed depending on the applicable financial institution, payment rail, account status, compliance review, or technical circumstances.
9.4 PAYDA shall provide the transaction status through the application or another appropriate channel where reasonably practicable.
9.5 Members must verify the destination account and transaction amount before confirming the cash-out.
10.1 PAYDA may facilitate bank transfers through Netbank and/or applicable payment rails.
10.2 Members are responsible for reviewing and confirming:
10.3 Once a bank transfer has been submitted to a payment system or receiving financial institution, cancellation may not be possible.
10.4 Where a recall, cancellation, or reversal is available, PAYDA may assist the Member in accordance with the procedures of the applicable financial institution or payment system.
10.5 A transaction shown as “Pending” has not necessarily reached final settlement.
10.6 A transaction shall be considered completed only upon receipt of the applicable final confirmation from the relevant financial institution or payment system.
10.7 PAYDA shall not be responsible for losses arising solely from incorrect recipient information provided or confirmed by the Member, except where PAYDA is legally responsible for the loss.
11.1 Where offered, PAYDA shall provide Remittance Services only through channels and arrangements permitted by Philippine law.
11.2 Members may be required to provide additional information concerning the sender, recipient, source of funds, purpose, destination, or other transaction information.
11.3 Remittance transactions may be delayed, rejected, restricted, or cancelled due to:
11.4 Applicable fees, limits, processing conditions, and exchange rates, where applicable, shall be disclosed in accordance with applicable law and regulations.
12.1 A Member must use the authentication method designated by PAYDA for transaction authorization.
12.2 A transaction authenticated using the Member's authorized authentication method may be treated as authorized, subject to applicable law and PAYDA's investigation of unauthorized transaction claims.
12.3 Members must not disclose their:
12.4 PAYDA will not request an OTP, password, or PIN through an unsolicited communication.
13.1 Members must immediately notify PAYDA upon discovering or reasonably suspecting:
13.2 PAYDA shall provide an appropriate channel for reporting unauthorized or fraudulent transactions.
13.3 Where applicable, Members may also be required to report an incident to Netbank because Netbank may be the account or E-money issuer.
13.4 PAYDA and/or Netbank may temporarily restrict transactions or account access while investigating suspected unauthorized activity.
13.5 The allocation of losses arising from unauthorized transactions shall be determined in accordance with applicable law, BSP regulations, the applicable account agreement, the circumstances of the incident, and the actions or negligence of the parties involved.
13.6 Nothing in these Terms shall automatically make the Member responsible for all unauthorized transactions.
14.1 PAYDA may charge fees for Services where permitted by law and applicable agreements.
14.2 Fees may include:
14.3 PAYDA shall disclose applicable fees through the PAYDA application, website, fee schedule, transaction screen, or other appropriate channel.
14.4 Members shall be given appropriate information regarding applicable fees before completing a transaction where required by law or regulation.
14.5 PAYDA may modify fees subject to applicable law, regulatory requirements, and required notice.
14.6 Transaction and account limits may be changed where reasonably necessary to comply with applicable law, risk controls, payment-system requirements, or financial-institution requirements.
15.1 PAYDA shall make transaction information available through the PAYDA application or another appropriate channel.
15.2 Where applicable, Netbank may maintain the official records relating to an account, E-money balance, or financial transaction processed through its systems.
15.3 Members should regularly review transaction records and promptly report suspected errors or unauthorized transactions.
15.4 Transaction and due-diligence records may be retained for periods required by applicable law, BSP requirements, AML/CFT requirements, accounting requirements, tax requirements, dispute-resolution requirements, or legitimate legal purposes.
16.1 A transaction may be refunded, reversed, adjusted, or corrected where:
16.2 Where Netbank is the account or E-money issuer, refunds or reversals affecting the Netbank account may be processed through Netbank's systems.
16.3 Refunds shall generally be returned through the original or applicable payment channel unless another method is permitted by law and approved by the applicable provider.
16.4 The applicable refund procedure, conditions, processing period, and fees shall be disclosed to the Member.
16.5 PAYDA cannot guarantee that every completed transaction can be cancelled.
17.1 PAYDA and its applicable regulated financial institution partners shall maintain controls designed to comply with Philippine AML/CFT requirements.
17.2 PAYDA may conduct transaction monitoring to identify unusual, suspicious, fraudulent, or potentially unlawful activities.
17.3 Transaction monitoring may consider:
17.4 PAYDA may request information concerning:
17.5 PAYDA may delay, reject, restrict, suspend, or terminate transactions where required or permitted by applicable law, regulation, lawful government order, sanctions requirements, or risk-management procedures.
17.6 PAYDA and/or Netbank may report information or transactions to the Anti-Money Laundering Council (“AMLC”), BSP, law-enforcement agencies, or other competent authorities where required or permitted by law.
17.7 PAYDA may be unable to disclose certain information concerning a transaction review or regulatory report where disclosure is prohibited by law.
18.1 PAYDA shall process personal information in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its implementing rules and regulations, and applicable National Privacy Commission issuances.
18.2 Personal information may be processed for:
18.3 Where Netbank provides the applicable financial product, PAYDA may transmit relevant information to Netbank for:
18.4 Personal information may also be disclosed to payment providers, banks, merchants, technology providers, regulators, government agencies, and other authorized third parties where legally permitted and necessary for the provision of Services or compliance with legal obligations.
18.5 Members have the rights provided by applicable Philippine data-protection laws, subject to lawful limitations.
18.6 The PAYDA Privacy Policy provides additional information regarding:
19.1 PAYDA and applicable regulated financial institution partners shall endeavor to provide fair, transparent, secure, and accessible financial services in accordance with applicable Philippine laws and regulations.
19.2 Members shall receive clear information regarding material terms, fees, risks, transaction conditions, and applicable limitations.
19.3 PAYDA shall maintain appropriate consumer assistance and complaint-handling mechanisms.
19.4 Nothing in these Terms shall waive or limit a right granted to a financial consumer under Philippine law.
19.5 Where a Service is provided by Netbank, Members may have rights and remedies directly against Netbank under applicable Netbank terms and Philippine law.
Members shall:
Members shall not use PAYDA Services to:
PAYDA and/or the applicable regulated financial institution may restrict, suspend, delay, reject, or terminate an account or transaction where reasonably necessary to:
Where permitted by law, the Member shall be informed of the applicable restriction and available remedies.
23.1 PAYDA Services may depend upon:
23.2 Third-party services may have their own terms, requirements, limits, and service availability.
23.3 Where a third-party financial institution provides the relevant financial product, the applicable financial institution's terms shall apply to that product.
23.4 PAYDA shall remain responsible for matters legally attributable to PAYDA.
24.1 PAYDA shall use reasonable efforts to provide reliable and secure Services.
24.2 Services may be temporarily unavailable due to:
24.3 PAYDA shall provide advance notice of scheduled service interruptions where reasonably practicable.
24.4 PAYDA shall use reasonable efforts to restore Services as soon as practicable.
25.1 PAYDA may communicate with Members electronically through:
25.2 Electronic communications may include:
25.3 Members are responsible for maintaining current contact information.
26.1 PAYDA shall maintain a customer assistance mechanism for complaints, inquiries, disputes, unauthorized transactions, and other concerns.
26.2 Members may contact PAYDA through:
Email: [INSERT SUPPORT EMAIL]
Telephone: [INSERT PHONE NUMBER]
In-App Support: [INSERT PROCEDURE]
Operating Hours: [INSERT HOURS]
24/7 Fraud/Unauthorized Transaction Reporting: [INSERT CHANNEL]
26.3 PAYDA shall acknowledge, investigate, and handle complaints in accordance with applicable law, regulatory requirements, and internal procedures.
26.4 Where a complaint concerns a Netbank-provided account, E-money, or banking product, PAYDA may coordinate with Netbank for investigation and resolution.
26.5 Members may also contact Netbank through its applicable customer-support channels where the complaint concerns a Netbank-provided financial product.
26.6 Where a complaint remains unresolved after completion of the applicable complaint-handling process, the Member may seek assistance from the appropriate regulatory authority, including the BSP where applicable.
27.1 Members may request closure of their PAYDA Account subject to applicable requirements.
27.2 Before closure, Members may be required to:
27.3 Where a Netbank account is involved, account closure shall also be subject to applicable Netbank procedures and account terms.
27.4 PAYDA may retain records after account closure where required or permitted by law.
27.5 Account closure shall not eliminate obligations or liabilities arising before closure.
PAYDA may terminate or restrict a Member's use of PAYDA Services where permitted by law, including where:
Where legally permissible, PAYDA shall notify the Member of the reason and applicable process.
29.1 PAYDA shall be responsible for its own acts and omissions to the extent required by Philippine law.
29.2 Netbank shall remain responsible for matters relating to financial products and services for which Netbank is the issuer or regulated provider, to the extent required by applicable law.
29.3 Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
29.4 PAYDA shall not be responsible for losses caused solely by events outside its reasonable control, subject to applicable law.
29.5 PAYDA shall not be responsible for losses caused solely by incorrect information supplied or confirmed by the Member, including an incorrect recipient account number, subject to applicable law.
29.6 Nothing in this Article shall prevent a Member from exercising statutory rights or remedies.
All PAYDA software, trademarks, logos, designs, interfaces, text, graphics, databases, and other intellectual property are owned by PAYDA or its licensors.
Members may not reproduce, modify, distribute, reverse engineer, sell, license, or commercially exploit PAYDA intellectual property except as permitted by law or with prior written authorization.
31.1 PAYDA may amend these Terms where reasonably necessary because of:
31.2 Material amendments shall be communicated to Members through appropriate channels and within the period required by applicable law or regulation.
31.3 Where required by applicable BSP regulations, Members shall be notified at least thirty (30) calendar days before material amendments to applicable E-money terms take effect.
31.4 Members who do not agree to amended Terms may terminate the affected Service subject to applicable procedures and law.
31.5 No amendment shall waive or unlawfully diminish rights that cannot legally be waived.
32.1 PAYDA shall identify the legal entity responsible for operating the PAYDA platform.
Bentix Global Solutions Inc.
SEC Registration:[INSERT]
Principal Office:Unit 2908 One San Miguel Avenue Ortigas Center Pasig City
32.2 Where applicable, the relevant regulated financial institution shall be identified.
Netbank (A Rural Bank) Inc.
BSP Regulatory Status:BSP-regulated bank
32.3 Where the applicable financial product is issued by Netbank, the relevant Netbank product terms and disclosures shall be provided to the Member.
32.4 Where a different financial institution provides a particular PAYDA Service, that institution shall be identified through the applicable product documentation.
Nothing in these Terms shall:
PAYDA and applicable regulated financial institutions shall observe applicable financial consumer protection requirements concerning disclosure and transparency, fair treatment, protection of consumer assets, data privacy, and complaint handling.
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.
Applicable BSP regulations, AML/CFT requirements, data-protection laws, consumer-protection laws, payment-system regulations, and other mandatory Philippine laws shall apply notwithstanding any provision of these Terms.
35.1 Members should first attempt to resolve disputes through PAYDA's customer assistance and complaint-handling mechanism.
35.2 Where a dispute concerns a Netbank-provided financial product, PAYDA may coordinate with Netbank for resolution.
35.3 Nothing in these Terms prevents a Member from exercising any statutory right or remedy available under Philippine law.
35.4 Where judicial proceedings are appropriate, the dispute shall be submitted to the court or tribunal having jurisdiction under Philippine law.
If any provision of these Terms is declared invalid, illegal, or unenforceable, the remaining provisions shall remain valid and enforceable to the extent permitted by law.
Failure by PAYDA to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
These Terms, together with:
constitute the agreement governing the Member's use of PAYDA Services.
Where a specific product is governed by mandatory financial institution terms or regulatory requirements, those terms shall apply to that product to the extent of any inconsistency.
These Terms shall take effect on:
September 1, 2026
and shall remain effective until amended or replaced in accordance with applicable laws and regulations.
Legal Entity:
Bentix Global Solutions Inc.
Address:
Unit 2908 One San Miguel Avenue
Ortigas Center, Pasig City
Customer Support:
[INSERT EMAIL]
Telephone:
[INSERT NUMBER]
Website:
[INSERT WEBSITE]
Fraud / Unauthorized Transaction Reporting:
[INSERT 24/7 CHANNEL]
Privacy Contact / Data Protection Officer:
[INSERT DPO EMAIL]
Where the relevant concern relates to a Netbank-provided account, E-money, deposit, or other Netbank financial product:
Customer Support:
[USE CURRENT NETBANK-CONTRACTUAL CONTACT]
The applicable Netbank account/product terms and privacy documentation shall also apply.
Members may contact the Bangko Sentral ng Pilipinas Consumer Assistance Mechanism where applicable after following the appropriate financial institution's complaint-handling process.
BSP Consumer Assistance Contact
Email: consumeraffairs@bsp.gov.ph
Telephone: (02) 8708-7087
Website: https://www.bsp.gov.ph