These Terms and Conditions of Use (“Terms”) govern registration, access to, and use of the PAYDA application and website, funding of PAYDA Purchase Balance, purchases of eligible products, eGifts and digital vouchers, and related refund and support services (the “PAYDA Services”).
PAYDA Services are operated by Bentix Global Solutions Inc. (“PAYDA,” “Company,” “we,” “us,” or “our”). PAYDA uses banks, payment service providers, Voucher Providers, merchants and other service providers to support these Services.
By registering for or using PAYDA Services, you (“Member,” “User,” “you,” or “your”) agree to these Terms and applicable product terms, fees and limits disclosed before the relevant transaction. You acknowledge the PAYDA Privacy Notice; optional marketing consent is separate from acceptance of these Terms.
A PAYDA Account does not automatically create a bank account or an e-money account with Netbank or another provider. Calling value “Purchase Balance” does not determine its legal or regulatory classification. Nothing in these Terms represents PAYDA as a bank or removes any applicable regulatory obligation.
1.1 These Terms establish the rights, obligations, responsibilities, and limitations applicable to PAYDA and its Members in connection with the use of PAYDA Services.
1.2 PAYDA may provide technology, application, user-interface, transaction-initiation, customer-support, notification, and related platform services.
1.3 Any separately offered financial products and services accessible through PAYDA require identification of the duly authorized financial institution or payment service provider.
1.4 The specific provider and regulatory status applicable to a particular service shall be disclosed through the PAYDA application, product terms, account-opening process, transaction screen, or other appropriate documentation.
1.5 These Terms shall be interpreted consistently with applicable Philippine laws, regulations, BSP issuances, and lawful requirements of competent government authorities.
2.1 “PAYDA Account” means the Member's registered account for accessing PAYDA Services. It is not, merely by registration, a bank account.
2.2 “PAYDA Application” means PAYDA's mobile application, website and related digital interfaces.
2.3 “PAYDA Purchase Balance” means the value recorded in a Member's PAYDA Account after funding is successfully received and confirmed, for purchasing eligible products, eGifts and digital vouchers through PAYDA. It cannot be transferred between Members, remitted to another person, used outside PAYDA or withdrawn through a general bank-transfer or cash-out facility. Refunds are governed by Article 9.
2.4 “Available Balance” means the portion of PAYDA Purchase Balance available for a new purchase after pending orders, refund requests, reservations and lawful holds have been taken into account.
2.5 “Reserved Amount” means an amount temporarily unavailable for further spending while a purchase or refund request is being verified, processed, reconciled, cancelled or reversed. A reservation or provisional debit does not establish successful voucher issuance or completed refund payment.
2.6 “Member” means an individual or legal entity whose registration has been accepted for the relevant Service.
2.7 “Merchant” means the business identified as supplying the relevant goods or services or accepting the issued voucher for redemption.
2.8 “Voucher Provider” means a merchant, distributor, aggregator, issuer or processor that supplies, generates, activates, delivers or verifies an eGift.
2.9 “eGift” or “Digital Voucher” means an electronic gift certificate, gift card, voucher code, QR-based voucher or similar product redeemable under its disclosed merchant and product terms.
2.10 “Funding” means adding PAYDA Purchase Balance through an authorized funding channel after successful receipt and confirmation. A legacy “cash-in” label refers to this funding process.
2.11 “Refund” means an eligible return of unused Purchase Balance or payment for a cancelled, failed or otherwise refundable transaction, following verification and review. It is not a facility for transferring value to another person.
2.12 “Transaction” means funding, a purchase, reservation, voucher issuance, redemption record, refund, reversal or adjustment through PAYDA.
2.13 “Access Credentials” means passwords, PINs, OTPs, biometric authentication, device credentials and other security credentials used to access or authorize Services.
2.14 “Regulated Financial Institution” means a bank or other financial institution authorized or supervised under applicable Philippine law for the relevant service.
2.15 “Personal Information” has the meaning given under Republic Act No. 10173, the Data Privacy Act of 2012.
2.16 “Financial Consumer” has the meaning given under applicable financial consumer protection laws, including Republic Act No. 11765, where applicable to the relevant service.
2.17 “Business Day” means a day on which the relevant providers and banking systems operate for normal business, excluding Philippine public holidays and weekends unless otherwise disclosed.
2.18 Legacy balance labels. References to “PAYDA Points,” “Wallet Credits” or “wallet balance” in an interface or record mean PAYDA Purchase Balance to the extent they represent funded purchase value. Promotional benefits, if offered, must be separately identified with their own disclosed conditions; funded value must not be reclassified as a promotional benefit to remove refund rights.
3.1 PAYDA operates the purchase platform, maintains Purchase Balance and order records, facilitates voucher purchases and delivery, reviews refund requests and provides customer assistance.
3.2 PAYDA may use banks, payment gateways, payment service providers and other partners to receive funding, process payments and refunds, verify identity and support operations. Voucher Providers and participating merchants issue, validate or redeem the relevant vouchers according to their roles.
3.3 Use of a bank's collection, settlement or online-banking services does not by itself mean that a Member has opened a personal account with that bank or that the bank has issued the Member's Purchase Balance.
3.4 Netbank (A Rural Bank) Inc. or another regulated institution shall be identified as a customer-facing financial product provider only where it actually provides that product. Any such product requires its applicable disclosures, eligibility process and separate terms; these Terms alone do not open or activate it.
3.5 Each provider remains responsible for obligations assigned to it by law. PAYDA remains responsible for its own Services, acts and omissions; outsourcing does not remove responsibilities legally attributable to PAYDA.
4.1 To use PAYDA Services, a person must satisfy PAYDA's eligibility and registration requirements.
4.2 PAYDA may require the Member to provide information necessary for account opening, identity verification, KYC, AML/CFT compliance, fraud prevention, transaction monitoring, security, and provision of the requested Services.
4.3 Information submitted by the Member must be accurate, complete, current, and not misleading.
4.4 PAYDA and relevant service providers may request additional information or documents when reasonably necessary to:
4.5 PAYDA may refuse, defer, restrict or terminate an application where permitted by law, including where:
4.6 Registration acceptance shall distinguish:
5.1 PAYDA and relevant providers may conduct identity verification and due diligence in accordance with applicable Philippine law and requirements applicable to the relevant service.
5.2 Verification may include:
5.3 PAYDA may share information necessary for verification, funding, voucher processing or refunds with the relevant provider through authorized and secure channels, on an appropriate lawful basis.
5.4 Processing shall be limited to lawful purposes and proportionate information described in the PAYDA Privacy Notice, including identity and bank-account ownership verification, fraud prevention and applicable compliance obligations. These Terms do not provide blanket consent to unrelated processing.
5.5 Failure to complete required verification may result in the restriction or non-availability of certain PAYDA Services.
Subject to eligibility, verification, disclosed limits and availability, PAYDA provides or facilitates:
Availability of a product or funding channel does not enable general-purpose transfers, remittance or cash-out. A voucher QR code is a redemption credential for the identified product, not a general QR-payment facility.
7.1 Confirmed funding is recorded as PAYDA Purchase Balance for eligible purchases through PAYDA. Pending or unconfirmed funding is not available for spending.
7.2 Purchase Balance earns no interest or investment return and must not be marketed, sold or used as an investment, security or speculative asset.
7.3 Purchase Balance may not be transferred to another Member or third party, brokered, pledged, sold, remitted or spent outside PAYDA. A return of eligible value follows the refund process in Article 9, subject always to mandatory legal rights.
7.4 PAYDA may reserve or provisionally debit the purchase amount when an order is confirmed. Final purchase deduction follows confirmation of successful issuance or fulfillment. Pending and failed orders are handled under Articles 11, 16 and 16A.
7.5 These Terms impose no expiration period on funded Purchase Balance. Any proposed change must comply with applicable law and Article 31 and must not unlawfully forfeit existing value. Separately identified promotional benefits may have lawful conditions disclosed before acceptance.
7.6 PAYDA shall provide records of funding, purchases, reservations, adjustments and refunds. Errors may be corrected after verification with an explanation made available where legally permitted.
7.7 Account closure or termination does not automatically forfeit eligible unused Purchase Balance. Pending transactions and refunds shall be resolved under Articles 9, 27 and 28, subject to lawful holds.
7.8 “Purchase Balance” describes its intended use, not a determination that it is exempt from e-money, payment-system or other regulation. Any mandatory rights, safeguarding, redemption or other obligations applicable to the actual arrangement prevail over inconsistent restrictions in these Terms.
8.1 Members may add Purchase Balance using the authorized funding methods displayed by PAYDA, subject to verification, disclosed fees and limits.
8.2 Funding is credited only after successful receipt, authorization and confirmation by the relevant provider and PAYDA. A payment instruction, screenshot or pending bank status alone is not confirmation.
8.3 Members must check funding instructions, references and amounts and use only payment instruments they are legally authorized to use. Third-party funding is permitted only where expressly supported by PAYDA and the provider.
8.4 Funding may be delayed, rejected, held or reversed for failed authorization, incorrect details, limits, suspected fraud, compliance review or lawful provider requirements. PAYDA shall reconcile confirmed funds not correctly credited and provide appropriate correction or refund.
8.5 Funding does not initiate an eGift purchase. A Member must separately select and confirm an eligible order. A collection reference or virtual account used for funding does not by itself establish a personal bank account for the Member.
9.1 Members may request a refund of eligible unused Purchase Balance through PAYDA's refund-request process. Refunds for purchased products or issued vouchers also depend on Articles 16 and 16A and applicable consumer rights.
9.2 PAYDA reviews the request, funding and transaction records, available amount, identity and destination account. Members may be asked for proof of funding and bank-account ownership. Submission is not approval or proof of payment.
9.3 A refund to a bank account requires registered and verified bank details for an account held in the Member's name. Members must check the bank, account number and account-holder name before submitting. The refund process may not be used to pay another person.
9.4 Following approval, authorized PAYDA personnel process the refund through online banking or another approved payment channel to the Member's verified account. Where supported by the applicable refund procedure, a refund may instead return through the original funding channel. Mandatory refund rights and payment-provider requirements remain applicable.
9.5 A requested refund amount and any disclosed lawful fee may be reserved or provisionally deducted while the request is pending so that the same value cannot be spent or refunded twice. If a request is rejected or cancelled, the corresponding amount shall be restored after confirming that no refund payment was completed, unless a lawful hold applies.
9.6 PAYDA shall communicate approval, rejection, requests for information and processing status through the application or another appropriate channel. A rejection shall include the reason and review or complaint route where disclosure is lawful. A refund is completed only when payment is confirmed; approval or a pending bank instruction alone is not completion.
9.7 Applicable conditions, estimated processing time, lawful fees and net refund amount shall be disclosed before the Member confirms the request. Verification, bank processing, weekends, holidays or lawful holds may affect timing. PAYDA shall provide updates on material delays and investigate failed or returned payments.
9.8 PAYDA may refuse duplicate, fraudulent or ineligible requests or temporarily hold amounts committed to pending purchases or disputed transactions, subject to law. No review requirement or fee removes a mandatory right to a refund or remedy. Members may challenge a decision through Article 26.
9.9 A refund is a return of eligible value to the Member, not a general bank-transfer, remittance or on-demand cash-out service.
10.1 PAYDA Transfer between Members, Bank Transfer to beneficiaries, International Transfer, remittance and ordinary cash-out are unavailable under these Terms. Legacy labels or records do not authorize use of those services.
10.2 Any future launch requires the necessary legal and operational arrangements and advance disclosure of the actual provider, applicable eligibility, fees, limits and separate product terms. These Terms do not promise a launch date.
10.3 A bank payment made by PAYDA to complete an approved refund under Article 9 does not enable a Member-directed transfer service.
11.1 An order may be pending, issued, failed, cancelled or under review. A reserved amount or provisional deduction does not alone mean that a voucher has been issued.
11.2 Where a Voucher Provider's response is delayed or uncertain, PAYDA shall verify the order before treating it as failed or submitting a replacement, to prevent duplicate issuance or deduction. Members should check order history and contact support before repeating an uncertain purchase.
11.3 If no valid voucher was issued and failure or cancellation is confirmed, PAYDA shall release or restore the corresponding amount. If issuance is confirmed, PAYDA shall finalize the purchase and make the voucher available. An external refund of restored balance follows Article 9.
11.4 PAYDA shall provide status updates and assist with missing vouchers or unresolved deductions. Reconciliation does not remove the Member's right to complain or obtain a remedy required by law.
12.1 A Member must use the authentication method designated by PAYDA for transaction authorization.
12.2 A transaction authenticated using the Member's authorized authentication method may be treated as authorized, subject to applicable law and PAYDA's investigation of unauthorized transaction claims.
12.3 Members must not disclose their:
12.4 PAYDA will not request an OTP, password, or PIN through an unsolicited communication.
13.1 Members must immediately notify PAYDA upon discovering or reasonably suspecting:
13.2 PAYDA shall provide an appropriate channel for reporting unauthorized or fraudulent transactions.
13.3 Where an incident also concerns a bank or payment-provider transaction, PAYDA may coordinate with that provider and advise the Member of any additional reporting channel.
13.4 PAYDA and the relevant provider may temporarily restrict affected transactions or account access while investigating suspected unauthorized activity, subject to law.
13.5 The allocation of losses arising from unauthorized transactions shall be determined in accordance with applicable law, BSP regulations, the applicable account agreement, the circumstances of the incident, and the actions or negligence of the parties involved.
13.6 Nothing in these Terms shall automatically make the Member responsible for all unauthorized transactions.
14.1 PAYDA shall disclose the product price, any applicable funding or service charge, lawful refund-processing charge, and total amount before confirmation of the relevant transaction. These Terms do not set or introduce a particular fee.
14.2 Funding, balance, purchase, refund and frequency limits may depend on verification, product conditions, provider rules, risk controls and applicable law. Relevant limits shall be made available before the affected transaction.
14.3 Fee and limit changes are subject to applicable law and required notice. A fee shall not unlawfully reduce a mandatory refund or consumer remedy. No fee for an unavailable transfer, remittance or cash-out service is authorized by these Terms.
15.1 PAYDA shall make transaction information available through the PAYDA application or another appropriate channel.
15.2 PAYDA maintains Purchase Balance, order and refund records. Banks and Voucher Providers may maintain their own payment, issuance and redemption records used to reconcile transactions; discrepancies remain subject to investigation and correction.
15.3 Members should regularly review transaction records and promptly report suspected errors or unauthorized transactions.
15.4 Transaction and due-diligence records may be retained for periods required by applicable law, BSP requirements, AML/CFT requirements, accounting requirements, tax requirements, dispute-resolution requirements, or legitimate legal purposes.
16.1 A transaction may be refunded, reversed, adjusted, or corrected where:
16.2 A failed order with no valid issuance shall have its reservation released or provisional debit restored after verification. Restoration of Purchase Balance and payment of an external refund are distinct steps and must not result in duplicate recovery.
16.3 Approved external refunds shall follow Article 9, through the original funding channel where supported or by PAYDA personnel through online banking to a verified account in the Member's name. Provider-specific requirements and mandatory consumer remedies remain applicable.
16.4 The applicable refund procedure, conditions, processing period, and fees shall be disclosed to the Member.
16.5 PAYDA cannot guarantee that every completed transaction can be cancelled.
16A.1 PAYDA enables purchases of eligible eGifts from participating merchants and Voucher Providers. The relevant provider or merchant, price, denomination, redemption channels, restrictions and any lawful validity conditions shall be disclosed before purchase. Expiry restrictions shall not apply where prohibited by the Gift Check Act of 2017 or other applicable law.
16A.2When a Member confirms an eGift order, PAYDA may verify the available PAYDA Purchase Balance and place the required amount on temporary reservation. A reservation does not mean that the eGift has been successfully issued.
16A.3PAYDA may transmit the order through a Voucher Provider's API or another authorized processing channel. Once the Voucher Provider confirms successful issuance, PAYDA may finalize the Purchase Balance deduction and display or deliver the voucher code, QR code, PIN, barcode, redemption link, or other credential.
16A.4 If issuance fails before completion and no valid eGift is issued, PAYDA shall take reasonable steps to release or restore the Reserved Amount after appropriate verification. Where the provider response is delayed, incomplete, or uncertain, the transaction may remain pending while PAYDA verifies status or performs reconciliation to prevent duplicate issuance, deduction, or refund.
16A.5 An issued eGift may be redeemed only through the merchant, channel, location, website, application, or facility identified for that eGift. A voucher is treated as redeemed when redemption is confirmed by the merchant, Voucher Provider, or applicable processing system.
16A.6 Members are responsible for safeguarding voucher codes, QR codes, PINs, barcodes, redemption links, and similar credentials. A voucher validly redeemed using an issued credential may be non-replaceable and non-refundable, except where required by law or where PAYDA or the applicable provider is legally responsible.
16A.7 Cancellation, replacement, reversal, and refund eligibility may depend on whether the eGift has been issued, activated, delivered, redeemed, expired, or otherwise consumed. Provider restrictions do not limit any non-waivable consumer right or remedy under Philippine law.
16A.8 Provider or merchant-specific terms may apply in addition to these Terms. PAYDA remains responsible for matters legally attributable to PAYDA and shall maintain an accessible complaint and redress channel for eGift transactions.
16A.9 Settlement between PAYDA and a provider does not by itself invalidate a Member's completed purchase or redemption. Any correction or reversal must have a lawful basis, respect consumer rights and include notice and an appropriate remedy where required.
17.1 PAYDA and its applicable regulated financial institution partners shall maintain controls designed to comply with Philippine AML/CFT requirements.
17.2 PAYDA may conduct transaction monitoring to identify unusual, suspicious, fraudulent, or potentially unlawful activities.
17.3 Transaction monitoring may consider:
17.4 PAYDA may request information concerning:
17.5 PAYDA may delay, reject, restrict, suspend, or terminate transactions where required or permitted by applicable law, regulation, lawful government order, sanctions requirements, or risk-management procedures.
17.6 PAYDA and the relevant service provider may report information or transactions to the Anti-Money Laundering Council (“AMLC”), BSP, law-enforcement agencies, or other competent authorities where required or permitted by law.
17.7 PAYDA may be unable to disclose certain information concerning a transaction review or regulatory report where disclosure is prohibited by law.
18.1 PAYDA shall process personal information in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its implementing rules and regulations, and applicable National Privacy Commission issuances.
18.2 Personal information may be processed for:
18.3 Only information necessary for the relevant service may be shared, on an appropriate lawful basis, with the bank, payment provider, verification provider, Voucher Provider or participating merchant for:
18.4 Personal information may be disclosed to Voucher Providers and participating merchants where necessary to issue, deliver, validate, redeem, support or refund an eGift, and to banks, payment providers, technology providers or competent authorities where lawful and necessary. The Privacy Notice shall explain purposes, lawful bases, recipients, retention and data-subject rights.
18.5 Members have the rights provided by applicable Philippine data-protection laws, subject to lawful limitations.
18.6 The PAYDA Privacy Policy provides additional information regarding:
19.1 PAYDA and applicable regulated financial institution partners shall endeavor to provide fair, transparent, secure, and accessible financial services in accordance with applicable Philippine laws and regulations.
19.2 Members shall receive clear information regarding material terms, fees, risks, transaction conditions, and applicable limitations.
19.3 PAYDA shall maintain appropriate consumer assistance and complaint-handling mechanisms.
19.4 Nothing in these Terms shall waive or limit a right granted to a financial consumer under Philippine law.
19.5 Members retain any direct rights and remedies against the merchant, Voucher Provider or relevant financial institution under applicable law and the disclosed product terms.
Members shall:
21.1 Members must not sell, auction, broker, commercially trade, pledge or establish a secondary market for PAYDA Purchase Balance, eGifts or voucher credentials without express authorization consistent with law. This does not prevent an eligible refund or reversal under these Terms or lawful voucher gifting expressly supported by the product terms. It does not permit Member-to-Member Purchase Balance transfers.
21.2 Members shall not use PAYDA Services to:
PAYDA and/or the applicable regulated financial institution may restrict, suspend, delay, reject, or terminate an account or transaction where reasonably necessary to:
Where permitted by law, the Member shall be informed of the applicable restriction and available remedies.
23.1 PAYDA Services may depend upon:
23.2 Third-party services may have their own terms, requirements, limits, and service availability.
23.3 Where a third-party financial institution provides the relevant financial product, the applicable financial institution's terms shall apply to that product.
23.4 PAYDA shall remain responsible for matters legally attributable to PAYDA.
24.1 PAYDA shall use reasonable efforts to provide reliable and secure Services.
24.2 Services may be temporarily unavailable due to:
24.3 PAYDA shall provide advance notice of scheduled service interruptions where reasonably practicable.
24.4 PAYDA shall use reasonable efforts to restore Services as soon as practicable.
25.1 PAYDA may communicate with Members electronically through:
25.2 Electronic communications may include:
25.3 Members are responsible for maintaining current contact information.
26.1 PAYDA shall maintain a customer assistance mechanism for complaints, inquiries, disputes, unauthorized transactions, and other concerns.
26.2 Members may contact PAYDA through:
Email: [INSERT SUPPORT EMAIL]
Telephone: [INSERT PHONE NUMBER]
In-App Support: [INSERT PROCEDURE]
Operating Hours: [INSERT HOURS]
24/7 Fraud/Unauthorized Transaction Reporting: [INSERT CHANNEL]
26.3 PAYDA shall acknowledge, investigate, and handle complaints in accordance with applicable law, regulatory requirements, and internal procedures.
26.4 PAYDA shall coordinate with the relevant Voucher Provider, merchant, bank or payment provider where necessary to investigate and resolve a complaint.
26.5 Members may also contact the relevant provider through its disclosed support channels. Coordination or referral does not remove PAYDA obligations or prevent the Member from pursuing a remedy.
26.6 Where a complaint remains unresolved after completion of the applicable complaint-handling process, the Member may seek assistance from the appropriate regulatory authority, including the BSP where applicable.
27.1 Members may request closure of their PAYDA Account subject to applicable requirements.
27.2 Before closure, Members may be required to:
27.3 Closure shall include reconciliation of pending purchases and refund requests and arrangements for eligible unused Purchase Balance under Article 9. Account closure alone does not cancel valid issued vouchers; their lawful redemption conditions continue to apply.
27.4 PAYDA may retain records after account closure where required or permitted by law.
27.5 Closure does not eliminate accrued obligations, claims or refund rights. PAYDA shall not automatically forfeit funded value because an account is closed, subject to lawful deductions or holds.
PAYDA may terminate or restrict a Member's use of PAYDA Services where permitted by law, including where:
Where legally permissible, PAYDA shall notify the Member of the reason and applicable process.
29.1 PAYDA shall be responsible for its own acts and omissions to the extent required by Philippine law.
29.2 Banks, payment providers, Voucher Providers and merchants remain responsible for their respective obligations under applicable law. PAYDA remains responsible for matters legally attributable to PAYDA.
29.3 Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
29.4 PAYDA shall not be responsible for losses caused solely by events outside its reasonable control, subject to applicable law.
29.5 PAYDA shall not be responsible for losses caused solely by incorrect information supplied or confirmed by the Member, including an incorrect recipient account number, subject to applicable law.
29.6 Nothing in this Article shall prevent a Member from exercising statutory rights or remedies.
All PAYDA software, trademarks, logos, designs, interfaces, text, graphics, databases, and other intellectual property are owned by PAYDA or its licensors.
Members may not reproduce, modify, distribute, reverse engineer, sell, license, or commercially exploit PAYDA intellectual property except as permitted by law or with prior written authorization.
31.1 PAYDA may amend these Terms where reasonably necessary because of:
31.2 Material amendments shall be communicated to Members through appropriate channels and within the period required by applicable law or regulation.
31.3 The effective date of material amendments shall be stated in the notice. PAYDA shall comply with any mandatory advance-notice or acceptance period applicable to the actual product, including any applicable regulated-product requirements. Updating this page alone does not override those requirements.
31.4 Members who do not agree to amended Terms may terminate the affected Service subject to applicable procedures and law.
31.5 No amendment shall waive or unlawfully diminish rights that cannot legally be waived.
32.1 The PAYDA platform is operated by Bentix Global Solutions Inc., Unit 2908 One San Miguel Avenue, Ortigas Center, Pasig City, Philippines.
32.2 A bank or provider used for collection, settlement or refund processing is not, for that reason alone, the issuer of a Member's Purchase Balance. Where a customer-facing regulated financial product is actually offered, its provider, legal nature, regulatory status and separate terms shall be disclosed before activation.
32.3 These Terms do not assert an exemption from BSP licensing, registration or supervision, classify Purchase Balance definitively as non-e-money or a closed-loop wallet, or promise deposit insurance. Applicable regulatory obligations depend on the actual product and arrangements.
Nothing in these Terms shall:
PAYDA and applicable regulated financial institutions shall observe applicable financial consumer protection requirements concerning disclosure and transparency, fair treatment, protection of consumer assets, data privacy, and complaint handling.
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.
Applicable BSP regulations, AML/CFT requirements, data-protection laws, consumer-protection laws, payment-system regulations, and other mandatory Philippine laws shall apply notwithstanding any provision of these Terms.
35.1 Members should first attempt to resolve disputes through PAYDA's customer assistance and complaint-handling mechanism.
35.2 Where a dispute concerns a provider or merchant, PAYDA shall coordinate as appropriate while remaining responsible for matters legally attributable to PAYDA.
35.3 Nothing in these Terms prevents a Member from exercising any statutory right or remedy available under Philippine law.
35.4 Where judicial proceedings are appropriate, the dispute shall be submitted to the court or tribunal having jurisdiction under Philippine law.
If any provision of these Terms is declared invalid, illegal, or unenforceable, the remaining provisions shall remain valid and enforceable to the extent permitted by law.
Failure by PAYDA to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
These Terms, together with:
constitute the agreement governing the Member's use of PAYDA Services.
Where a specific product is governed by mandatory financial institution terms or regulatory requirements, those terms shall apply to that product to the extent of any inconsistency.
This revision was prepared on September 24, 2026. Its effective date shall be communicated to Members with any notice or acceptance required under Article 31 and applicable law. The revision date is not a retroactive effective date.
Legal Entity:
Bentix Global Solutions Inc.
Address:
Unit 2908 One San Miguel Avenue
Ortigas Center, Pasig City
Customer Support:
[INSERT EMAIL]
Telephone:
[INSERT NUMBER]
Website:
[INSERT WEBSITE]
Fraud / Unauthorized Transaction Reporting:
[INSERT 24/7 CHANNEL]
Privacy Contact / Data Protection Officer:
[INSERT DPO EMAIL]
Members may contact the Bangko Sentral ng Pilipinas Consumer Assistance Mechanism where applicable after following the appropriate financial institution's complaint-handling process.
BSP Consumer Assistance Contact
Email: consumeraffairs@bsp.gov.ph
Telephone: (02) 8708-7087
Website: https://www.bsp.gov.ph